Privacy Policy

Last updated:18th November 2024

1. Introduction

Social Eats Events Ltd ("we," "our," or "us"), company number 13711850, registered at The Talbot Hartle Lane, Belbroughton, Stourbridge, England, DY9 9TG, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that you provide to us.

2. Information We Collect

We may collect and process the following information:

• Name and contact details (including email address, phone number, and postal address)
• Dietary requirements and preferences
• Event booking details and history
• Payment information
• Communications between you and us
• Information from your use of our website, including IP address and cookies
• Photos or videos from events (with consent)

3. How We Use Your Information

We use your information for the following purposes:

• To provide our services and fulfill our contract with you
• To process your payments and bookings
• To communicate with you about your bookings and our services
• To personalize and improve our services
• To comply with legal obligations
• To send you marketing communications (with your consent)
• To maintain our business records

4. Legal Basis for Processing

We process your information on the following legal bases:

• Contract fulfillment
• Legal obligation
• Legitimate interests
• Consent (where specifically requested)

5. Data Sharing

We may share your information with:

• Service providers who assist in our operations
• Payment processors
• Professional advisers
• Law enforcement or regulatory bodies when required
• Third parties involved in the events you book (e.g., venues, caterers)

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and improve our site. You can set your browser to refuse all or some browser cookies.

10. Marketing Communications

We will not send you marketing communications unless you have explicitly consented to receive them. You can opt out at any time by:

• Clicking the 'unsubscribe' link in our emails
• Contacting us directly

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

12. Contact Information

13. Complaints

If you have concerns about our use of your personal data, you can make a complaint to us or to the Information Commissioner's Office (ICO):